Call Screening, Answered.
First Line is a careful AI voice that answers your parent’s unknown callers, holds a real conversation to find out who’s calling and why, then connects legitimate callers and stops scammers — before Mom’s phone ever rings.
The calls aren’t slowing down. Neither are the losses.
Scammers target older Americans deliberately — patient, practiced, and convincing. These are the FBI’s own reported numbers for 2024.
complaints reported to the FBI in 2024 from Americans aged 60 and over.
in reported losses from older victims in a single year.
increase in reported complaints from Americans 60+ compared with 2023.
increase in reported losses year over year.
reported phishing and spoofing complaints involving older Americans.
in reported investment-fraud losses among older victims alone.
Source: Federal Bureau of Investigation (FBI), 2024 reporting on fraud affecting older Americans. All figures are reported complaints and reported losses — the FBI notes that elder fraud is widely underreported, so the true totals are higher.
Protection that starts with one short setup
No new phone, no app for your parent, no settings for them to manage. You set First Line up once — in about five minutes — and it keeps learning your family’s patterns from there.
You set it up
Tell us who should always get through — family, doctors, the pharmacy — and how you’d like to be alerted. That’s the whole job, and it takes about five minutes.
About 5 minutes, onceFirst Line answers first
When an unknown number calls, our AI assistant picks up and has a brief, polite conversation: who’s calling, who they’re trying to reach, and what it’s about. People you’ve approved ring straight through, untouched.
Mom does nothing at allThe right calls get through
Legitimate callers are connected. Scammers are stopped before the phone rings. Either way, you get an alert with the transcript and the reason behind the decision — and First Line calibrates to your family over the life of your subscription.
You see every call, and whyIf we’re ever unsure, the call goes through
Silence, an error, a timeout — any hiccup at all connects the call rather than blocking it. A missed call from a real person is worse than a screened call that turns out fine. We’d rather be careful than clever.
Nobody is trapped
Your parent can stop screening at any time and calls immediately pass straight through, no questions and no delay. You can cancel just as easily — cancelling never leaves a line dark.
Protector, not profiter
Call transcripts belong to your family. They are never sold, never shared beyond the family member you name, and never used for anything but the protection itself.
What separates us from them
Most call protection works from a list. First Line works from a conversation.
- Judgment, not just a list. A live conversational AI listens to what the caller actually says — and catches the brand-new number, the spoofed neighbor, and the story that doesn’t add up.
- Nothing for Mom to manage. No app, no updates, no buttons, no new habits. It works with the simple phone she already has — and with smartphones too.
- Fail-open, always. If anything is uncertain, the call connects. Real callers are never silently swallowed by a filter.
- Alerts that explain themselves. Every alert carries the why — the spam-risk signals, the scam category, the transcript — so you can judge for yourself.
- Static reputation blocklists. A number is guilty because a database says so — until scammers rotate to a fresh number, which takes them minutes.
- An app on Mom’s phone. Something to install, update, keep charged, and not accidentally turn off — one more thing for her to manage.
- Silent auto-blocking. Calls disappear without a trace. When the pharmacy’s new number gets filtered, nobody ever knows it called.
- A label and nothing more. “Spam Likely” tells you a guess was made. It never tells you what was said, who it really was, or why it was flagged.
Everything you’d want to know, the moment it happens
Every feature below is yours to turn on or off. Defaults stay minimal — you see exactly what you ask to see, nothing more.
Alerts that tell you why
Each family alert includes the spam-risk context behind the decision — the signals that raised concern, in plain language, alongside the transcript. No bare “Spam Likely” labels.
Scam-category tags
Stopped calls are tagged by type — government impostor, investment pitch, phishing attempt, and more — in every transcript and in your periodic protection reports, so patterns are easy to spot.
Number & carrier lookup
Alerts include a reverse-number and carrier lookup, so you can see who a number belongs to and where it’s calling from — not just the digits that showed up.
Full screened-call history
Every screened call — connected or stopped — is kept in one searchable history with its transcript, so nothing that tried to reach your parent is ever a mystery.
Voicemail-to-text
If a screened caller leaves a message instead, it’s transcribed and sent to you as readable text — no dialing in, no codes to remember.
Quiet hours
Set the hours when unknown callers shouldn’t ring through at all. Approved contacts still reach her exactly as always.
Your lists, by text message
Text CONNECT followed by a number to always let it through. Text BLOCK followed by a number to stop it for good. Two plain words, from your phone, done in seconds.
You choose what you see
Every alert and every optional feature sits behind your own checkboxes. Turn on only what you want; the defaults are deliberately minimal, and you can change your mind anytime.
One honest price. Everything included.
Every plan is the full First Line — the same live screening, the same judgment, the same care. No lite version, nothing held back. Pick the shape that fits your family; the prices below are the whole story.
Single
For one parent, on one line.
Month to month. Cancel anytime.
- One protected line
- Live AI screening of unknown callers
- Family alerts with transcripts & the “why”
- CONNECT / BLOCK lists by text
Household
For both parents, or a parent and in-law — two lines, one family.
Two lines for less than two Singles.
- Two protected lines
- Everything in Single, on both lines
- One family view of both parents’ calls
- Per-line alerts and checkboxes
Annual
One line, paid once a year.
About $16.67 a month, paid annually.
- One protected line, full year
- Everything in Single
- One payment, nothing monthly to think about
- Same cancel-anytime promise
No setup fee, no per-call charges, no contract. Every plan starts with the same complete screening.
Add only what your family wants
Optional extras, each behind its own checkbox. Nothing is bundled in or switched on by default.
Daily check-in call
+$5 /moA brief, warm hello at a time of day you choose. If there’s no answer, your family gets a text — a gentle daily signal that all is well.
Text & smishing screening
+$3 /moThe same careful screening for suspicious text messages, with either of you able to stop it at any time.
Scam forensics briefing
FreeA plain-language email digest of the tactics scammers are using right now — the scripts, the pressure tricks, what to watch for. Opt in by email, opt out anytime.
Stories from the families we protect — coming soon.
First Line is new, and we won’t dress this page up with borrowed words. When our first families tell us what changed for them, their stories will live here — in their own words, with their permission.
Questions, answered plainly
Does my parent need a smartphone?
What does the caller hear?
What happens if the AI isn’t sure?
Who sees the transcripts?
Can we cancel? Can my parent opt out?
How long does setup take?
Be first in line when we open.
We’re preparing First Line for its first families now. Tell us you’re interested and we’ll write back personally — no pressure, no obligation, and no card required to ask.
Request early accessOpens your email to contact@firstlineanswers.com. Online signup is on its way.
Talk to a person
Questions about a parent’s situation, or about how First Line works? Write to us — a human reads every message.